We Care the Most
Our growth as a company has helped us define and evolve the principles that guide the way we look at nearly every aspect of our job, our processes, and the way we offer our services to our customers.
Each of these principles – listed below – builds on our internal mantra of “We Care the Most”, and has helped us create a culture that puts our customers and employees first and keeps our customer service solution-focused.
Our Principles
Honesty And Integrity
Being straightforward and honest with our customers is essential to the way GoodMonsters operates.
That transparency touches every part of our communication with the customer, from our assessment of your pest problem to the steps that will be necessary to solve the problem, to the cost of those services.
That means no surprises and no hidden costs– we value collaboration and clarity with every single customer.
Reliability
When a customer has an issue, we do the work until the work is done – and we do it right.
We believe that every customer is an individual dealing with an issue that deserves our full attention.
That means no cutting corners or doing things halfway.
Stay True to Our Local Roots
We are personally connected to the areas that we service.
We care about providing the absolute best pest control service because the communities we service are OUR communities, and we know the pest nuances – and the people dealing with pest problems – better than anyone.
Embrace Modern Practices – Always
Our techs are being trained on the very best pest management practices on a weekly basis.
We are always evolving the way we do things to ensure our methods are the safest and most effective that the industry has to offer. We also use products and tactics with environmental concerns and customers’ health & safety top of our mind.
Caring for the Customer
We prioritize personability and friendliness in customer interactions because we want customers to always feel safe and at ease.
Customers aren’t just getting top-rate pest control; they’re also getting top-rate customer service, from the folks in the office you talk to on the phone to the techs in the field coming into your home and onto your property.
